Terms of Service.

1. Definitions and scope

In these Terms, “Brocode”, “we” and “us” mean Brocode Solutions FZ-LLC, a company incorporated in the United Arab Emirates with its registered office at Al Maryah Island, Abu Dhabi Global Market, Abu Dhabi. “Site” means brocode.ae and any sub-domain we operate from time to time. “Content” means any text, image, video, downloadable document, code sample or other material made available on the Site. “You” means the natural or legal person accessing the Site. “MSA” means the Brocode Master Services Agreement made available under NDA and signed by you and us before any engagement begins. These Terms apply to your access to and use of the Site only; the MSA and its schedules apply to any commercial engagement we deliver.

2. Use of the website

You may use the Site for lawful purposes connected with learning about our services, downloading the assets we make available, contacting us, and participating in any authenticated portal or demo we publish. You must not (a) use the Site in any way that breaches applicable law in the UAE or your jurisdiction; (b) infringe the rights of any third party; (c) interfere with the operation of the Site or any systems or networks it relies on; (d) attempt to gain unauthorised access to any account, system, or data; (e) introduce viruses, malware, or other harmful material; or (f) use automated means to extract, scrape, or harvest Content for the purpose of training a third-party machine-learning model, building a competing product or service, or republishing Content commercially, in each case without our prior written licence. We may suspend or restrict access to all or part of the Site at any time, including to perform maintenance, address security issues, or respond to a suspected breach of these Terms. See also our cookie policy for technical detail on cookies set during your visit.

3. Engagement terms — the MSA gateway

Nothing on the Site constitutes an offer to provide services. Any engagement between you and Brocode is governed by a signed MSA, the operative Statement of Work, and the schedules that frame the SLA, the Acceptable Use Policy for managed services, and the DPA where personal data is in scope. We make the MSA template and a one-page Commercial Terms Summary available under NDA on request (section 9). Where the MSA and these Terms diverge in respect of an engagement, the MSA prevails. The default governing law for the MSA is ADGM; DIFC, UAE federal, and English-law variants are available on request and identified in the operative SoW.

4. Intellectual property and content licence

All Content on the Site — including text, graphics, logos, images, downloadable documents, code samples, and the structure and arrangement of the foregoing — is owned by Brocode or our licensors and is protected by UAE and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to access the Site and to view, download, and print Content for your own internal business or personal reference, provided you retain all copyright and other proprietary notices. You may not reproduce, distribute, modify, or create derivative works of Content for commercial purposes, or remove our branding from any downloaded material, without our prior written consent. Trade marks displayed on the Site remain the property of their respective owners. The IP position for engagement deliverables is governed by the MSA: by default, the customer owns deliverables on creation, and Brocode retains its pre-existing IP and a non-exclusive licence to its general know-how.

5. Acceptable use

In addition to clause 2, you may not (a) impersonate any person or misrepresent your affiliation; (b) submit data through the Site that infringes a third party's rights or is unlawful; (c) attempt to reverse-engineer any authenticated portal, demo environment, or downloadable code sample; (d) probe, scan, or test the vulnerability of any system or network connected to the Site without our prior written permission (responsible-disclosure submissions to security@brocode.ae are welcome under our coordinated-disclosure policy); or (e) use the Site to send unsolicited commercial communications. The Acceptable Use Policy for managed services we deliver under engagement is part of the MSA pack and is distinct from this clause.

6. Disclaimers, warranties and limitation of liability

Content on the Site, including whitepapers, guides, benchmarks, and the glossary, is provided for general information. It is not legal, regulatory, financial, or tax advice and is not a substitute for advice tailored to your circumstances. While we take care to keep Content accurate and current, we make no representation that it is complete, error-free, or suitable for any specific purpose. To the maximum extent permitted by applicable UAE law, Brocode is not liable for any indirect, incidental, special, or consequential loss, or any loss of profit, revenue, data, or goodwill, arising out of your use of the Site or reliance on Content. Our aggregate liability arising in connection with these Terms is capped at AED 1,000.

Engagement-level caps are different. Under the MSA, the standard liability cap is one times the fees paid or payable in the prior twelve months, with a super-cap of three times that figure for data protection, IP indemnity, and confidentiality breaches. These caps and the warranty regime (90 days re-performance for professional services; 99.5 % monthly uptime for managed services) are set out in full in the MSA and Commercial Terms Summary, not in these Terms.

7. Suspension and termination

We may suspend or terminate your access to the Site or any account area at any time, with or without notice, in particular if we reasonably believe that (a) you have breached these Terms; (b) suspension is necessary to protect the security of the Site or its users; or (c) continued provision would breach applicable law. Termination of access does not affect any accrued rights or liabilities. Engagement-level termination — both for convenience (60 days' notice) and for cause (30 days' cure) — is governed by the MSA.

8. Governing law and jurisdiction

These Terms, and any non-contractual obligations arising in connection with them, are governed by the laws of the United Arab Emirates as applied in the Abu Dhabi Global Market (ADGM). The courts of the ADGM have exclusive jurisdiction over any dispute arising in connection with these Terms, save that we reserve the right to bring proceedings in any other competent court for the purpose of protecting our intellectual property or confidential information. For engagements, the parties may elect DIFC law, UAE federal law, or English law in the MSA; the elected forum is identified in the MSA execution version.

9. Contact, changes, and the MSA pack

Questions about these Terms or about commercial contracting should be sent to our General Counsel. We may update these Terms from time to time; the effective date and version at the top of this page will reflect the latest version, and substantive changes will be recorded in the changelog below. Continued use of the Site after a change indicates acceptance of the updated Terms.

Changelog

The last six substantive versions of these Terms. Material changes only. Earlier versions are available from the General Counsel on request.