Sales
Saif Al Mansoori
Co-founder · CEO
New AI engagement inquiries. A senior solutions architect on the reply.
Reply within 4 working hours

Contact
No generic info@ inbox. Pick the inquiry type that fits, see the named human who owns it, and reach them by email or WhatsApp directly — with the response SLA printed on the card.
Sales
Co-founder · CEO
New AI engagement inquiries. A senior solutions architect on the reply.
Reply within 4 working hours
Partnerships
Co-founder · COO
Co-sell, reseller and technology-partnership conversations.
Reply within 1 working day
Support
Head of Managed Operations
Existing client escalations and incident routing.
Reply within 30 minutes (business hours); pager out-of-hours
Press and analyst
Head of Communications
Journalists and analysts on story or research deadlines.
Reply within 2 working hours; immediate on deadline pieces
Careers
Head of People
Engineering applications and recruiter touchpoints.
Reply within 5 working days
Escalation
Email escalations@brocode.ae with the original inquiry. Monitored by the COO; routes to a founder within one hour during business hours.
Response transparency, last 30 days
1h 42m
Median sales response time, last 30 days
14m
Median support response, business hours
100%
Press inquiries answered within SLA, last quarter
5 days
Careers application response commitment
Pulled from our CRM and helpdesk. Updated daily; the figure on this page is never a vanity stat.
Two physical offices
Both offices are open to visitors by appointment. The office phone connects to a real human during stated hours — no IVR maze.
Engineering and applied research
Al Maryah Island
Abu Dhabi Global Market (ADGM)
Phone: +971 50 761 2213
Hours: Sunday to Thursday, 09:00 to 18:00 GST
Visitor coordinator: visit-ad@brocode.ae
Commercial headquarters
DIFC Innovation Hub area
Dubai International Financial Centre
Phone: +971 50 761 2213
Hours: Sunday to Thursday, 09:00 to 18:00 GST
Visitor coordinator: visit-dxb@brocode.ae
General sales inquiry
If your inquiry is partnerships, support, press or careers, use the dedicated cards above — each routes to a different named human with a different SLA. This form is the general sales path.
Direct email: hello@brocode.ae
Phone: +971 50 761 2213
Working hours: Sunday to Thursday, 09:00 to 18:00 GST
Data protection: dpo@brocode.ae
Self-book a call
Any qualified visitor can self-book a 30-minute introduction with a named founder via the calendar link — no SDR layer.
Request the calendar linkOperating posture
Sales replies within 4 working hours (Sunday to Thursday, 09:00 to 18:00 GST). Support replies within 30 minutes during business hours, with formal pager coverage out-of-hours for clients on a managed-operations agreement. Partnerships replies within one working day. Press within 2 working hours, immediate on deadline. Careers within 5 working days. Founders are reachable on WhatsApp 7 days a week within reason, but please use the formal channels for written responses.
Free download
A two-page institutional intro for visitors in research mode — capabilities, team size, certifications, partner badges, top three case studies and direct contact lines for every triage type. Designed to be forwarded internally inside your organisation.
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